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CitiPower and Powercor Australia: Streamlining Compliance with Avetta’s ESI Worker Program
Industry
Power & Utilities
Region
アジア太平洋
Solutions
Workforce Management
労働者の資格
労働者の安全研修
About CitiPower and Powercor Australia
Headquarters: Melbourne, Victoria, Australia
Domain: Electricity Supply Industry
Services: Providing safe, reliable, and affordable electricity to more than 1.1 million homes and businesses across western and central Victoria and Melbourne’s inner suburbs. CitiPower and Powercor are actively supporting Victoria’s clean energy transition through innovative projects such as community batteries and smart EV charging initiatives.
Avetta Customer Type: Hiring Client
Company Profile
CitiPower and Powercor are at the forefront of Victoria’s energy sector, ensuring the safe and reliable delivery of electricity through an extensive network of poles, wires, and metering services. With over 1.1 million customers and 14 depots, the company plays a critical role in supporting the region’s transition to cleaner energy. Their focus on innovation is evident through community energy projects, and their teams work from various locations to manage and maintain all network assets.
Challenges in Workforce Compliance
Prior to adopting Avetta’s ESI Worker program, CitiPower and Powercor faced challenges in efficiently managing the training, qualifications, and compliance records for workers in the field. Compliance was tracked using paper-based systems, which were time-consuming, prone to errors, and required significant administrative effort. Trainers had to manually record competencies in a paper passport system, creating delays and inefficiencies in worker onboarding and compliance verification.
“We can now book attendees into sessions and award multiple competencies efficiently with Avetta and the ESI worker system. The system is user friendly and Avetta has a good support structure in place for us.”
-Pam O'Neil, Team Leader, Training Compliance
The Avetta Experience
By integrating the ESI Worker program, managed by Avetta, CitiPower and Powercor streamlined their workforce compliance processes. The program provides a consistent, centralised platform to track and verify worker training, authorisations, and inductions across the electricity supply industry.
“ESI Worker is a great centralised system where we can see all of our contractor data and support evidence to confirm compliance for roles and run reports for monitoring and auditing purposes.”
-Pam O'Neil, Team Leader, Training Compliance
The ESI Worker system replaced the outdated paper-based passport, allowing CitiPower and Powercor to onboard workers more efficiently and verify their compliance through a unified system. Trainers can now log competencies quickly and accurately, while workers can access their training records via the mobile app, improving flexibility and reducing administrative burdens.
Pam O’Neil, Team Leader of Training Compliance at CitiPower and Powercor, noted that “we’re miles ahead of where we used to be” with Avetta, highlighting the reduction in manual processes and the enhanced ability to track worker compliance efficiently.
Benefits Experienced
Centralised Compliance Tracking: Avetta’s ESI Worker program provides a single system where CitiPower and Powercor can manage all worker training, certifications, and compliance data.
Increased Efficiency: The program has significantly reduced the time spent reviewing and verifying documents, previously handled through numerous email exchanges and manual processes.
Enhanced Onboarding: With the ESI Worker system, CitiPower and Powercor can now onboard workers more quickly and verify their compliance to industry standards in real time.
Error Reduction: The digital platform has minimised the potential for human error that often arose from the previous paper-based system, leading to smoother operations and less follow-up on missing or incorrect information.
Time Savings: Trainers can now review multiple competencies for workers at once, with automatic notifications sent to the employer, worker, and training provider upon completion. Additionally, desktop audits have replaced in-person audits, further saving time and resources.
"Individual workers can access their training records via the Mobile App.”
-Pam O'Neil, Team Leader, Training Compliance
Conclusion
Through its partnership with Avetta and the ESI Worker program, CitiPower and Powercor have modernized their compliance and training processes, resulting in greater efficiency, reduced administrative effort, less errors, and enhanced workforce compliance. The platform has allowed them to keep pace with industry demands, onboard workers more efficiently, and support Victoria’s clean energy future with confidence.
Pam O'Neil