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Elastomers Australia Leverages Avetta Platform to Become an Approved Contractor in Weeks
Industry
Mining & Forestry
Region
APAC
Solutions
Audits and Assessments
Contractor Management
Contractor Compliance
About Elastomers Australia
Headquarters: Melbourne, Victoria, Australia
Region: Australia
Domain: Screen Media Solutions
Avetta Customer Type: Supplier
Website: https://elastomersaustralia.com.au/
Company Profile
With offices throughout Australia, Elastomers Australia is an independent screen media solutions company in the mining industry. A workforce 400 strong provides expertise in servicing and developing tailored screen media solutions, using rubber, polyurethane, steel, and wire modules in the process.
Challenges in Compliance Management
As a supplier, Elastomers Australia continually needed to prove their compliance to gain approval to start working on customers’ job sites. Until 2019, this was a manual process that relied on Microsoft Word and Excel documents to track compliance information, and email to communicate and share files with their customers. With such a large effort required to become compliant with customers, projects took longer to kick off and the administrative work was burdensome.
The Avetta Experience
In May 2019, Elastomers Australia began using Avetta’s platform and the company has enjoyed the ability to easily prove compliance with their customers. Prior to Avetta, the manual process of completing annual audits was repeated for each customer, leading to a large amount of repetition and inefficient efforts. Now, the team does an annual audit with the updated questionnaires being immediately transferred to new customers, allowing the team to focus on completing customer-specific questionnaires.
The team has experienced a 50% time saving compared to doing yearly audits via Word and Excel, as they had done in the past. By ditching the manual process with Avetta, Elastomers Australia has not only saved administrative time and effort, but they have also seen an increase in the speed at which they can prove compliance and begin working on customers’ job sites. A process that may have taken months in the past has been sped up to weeks.
Benefits Experienced
Streamlined Compliance Management: Having to duplicate annual audit efforts for each customer was a repetitive and time-consuming process. Instead of updating Word or Excel documents for each customer, Elastomers could conduct a general audit once a year, making the information available to all of their customers. Avetta helped reduce the administrative burden of compliance management by 50%, allowing the team to focus on other tasks that help grow the business.
Faster Time to Work: Every second that the team spent waiting to gain approval to start work from a customer was lost time. With a very manual process, this meant becoming contractor compliant and kicking off jobs could take months. Now, Elastomers Australia says they can commence working on customers’ job sites within weeks, allowing them to get to more jobs every year.
Exceptional Customer Support: Not all compliance software providers are made equal. When Elastomers Australia has had questions or reached out for additional support, they say they have always received responses in less than 24 hours. This unmatched level of support has exceeded their expectations, as they have experienced challenges with other software providers’ customer support in the past.
Conclusion
With Avetta, Elastomers Australia has experienced 50% less time spent on compliance audits. Gone are the days of duplicate efforts to prove compliance to customers. They can also commence work with customers much faster, cutting down time to become compliant to just a few weeks and allowing them to provide their screen media solutions to more mining companies throughout Australia.
“Our favourite feature in Avetta is how transferable information is between customers. As a supplier, we only have to complete the general audit once a year and this information is available to all customers.”
Madeline Nimeh
Contracts Manager