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Legal Information
Avetta (Sub-)Processors
Last updated: 14 February 2025
SUB-PROCESSORS
Tables 1 to 3 provide information about the sub-processors that Avetta may use in connection with the provision of the Avetta Services. Terms used on this page but not defined have the meaning set forth in the written agreement between the parties.
Table 1 – Sub-processors that support delivery of the Avetta Services:
| Avetta Services | Service Provider | Activity/Purpose/Service Provided (Subject Matter and Nature) | Location/Processing Location(s) | Further Information |
|---|---|---|---|---|
|
Supplier compliance products, including but not limited to:
Avetta Connect®; Health & Safety; ESG & Sustainability; Business Risk; and Avetta Transportation Safety – Motor Carrier Statistics Enterprise (collectively, “Supplier Compliance Products”)
Worker management products, including but not limited to:
Avetta Connect® Workforce Management (“Worker Management”) |
Amazon Web Services | Cloud hosting and infrastructure provider |
Supplier Compliance Products:
Worker Management:
|
Amazon Security & Compliance |
| Snowflake | Data warehouse |
Supplier Compliance Products:
Worker Management:
|
Snowflake Data Processing Addendum | |
| Twilio (including SendGrid) | Communication systems (to enable the MFA feature for Worker Management and send communications to users) | United States | Twilio Data Protection Addendum | |
| Cloudflare | Content delivery network | Depending on end user’s location | Cloudflare Customer Data Processing Addendum | |
| WalkMe | Digital adoption platform that provides contextual help and guidance to users | United States | WalkMe Data Processing Addendum | |
| Avetta Connect® Onsite Track Easy, also known as Pegasus Workforce and Rail Wallet | Amazon Web Services | Cloud hosting and infrastructure provider |
|
Amazon Security & Compliance |
| SY6, an Equinix Data Centre | Cloud hosting and infrastructure provider | Australia (Customer Location): Australia (Hosting Location) | SY6 Data Centres | |
| ChekRite (for a limited number of customers) | Digital inspection services to ensure that training and relevant tasks on site are completed | Australia | ChekRite Privacy | |
| Clui | Learning management services | Australia | Clui Privacy Policy | |
| GreenID | Identity verification | Australia | GreenID Privacy Policy | |
| Integrated Control Technology Limited | Site access control and intrusion detection service | New Zealand | ICT Privacy Policy | |
| Jotform | Web-based forms system | Australia | Jotform Security | |
| Microsoft Azure | BI and reporting |
|
Microsoft Azure Security | |
| Snowflake | Data warehouse |
|
Snowflake Data Processing Addendum | |
| Twilio | Communication systems | United States | Twilio Data Processing Addendum |
Table 2 – Sub-processors that provide support services:
| Service Provider | Activity/Purpose/Service Provided (Subject Matter and Nature) | Location/Processing Location | Further Information |
|---|---|---|---|
| Cloudstaff Pty Ltd | Administration, customer service and support, and data entry services | The Philippines | Cloudstaff Pty Ltd |
| Merchants SA (PTY) LTD | Customer support services | South Africa | Merchants SA (PTY) LTD |
| MicroSourcing International Ltd | Implementation and support services | The Philippines | MicroSourcing International Ltd |
| Netscribes Data & Insights Private Limited | Support services, including document verification and review, data validation and customer support | India | Netscribes Privacy Policy |
| Salesforce | Customer relationship management solution | United States | Salesforce Privacy |
| Talkdesk Inc. | Cloud contact solution | United States | Talkdesk Security & Compliance |
Table 3 – Avetta’s affiliates whose employees may need to provide account, engineering and other support services:
| Entity Name | Location |
|---|---|
| Avetta Do Brasil Tecnologia da Informação Ltda | Brazil |
| Avetta India Private Limited | India |
| Avetta Limited | United Kingdom |
| Avetta Pty Ltd. | Australia |
| Industry Skills Limited | New Zealand |
| Pegasus Management Pty Ltd. | Australia |
| Pegasus Safety & Training Pty Ltd. | Australia |
CATEGORIES OF PROCESSORS:
Avetta engages the following categories of processors when acting as a data controller. If you have any questions about these processors, please contact privacy@avetta.com. You can find further details of the purposes for which we may use personal data as a controller in our own right in our Privacy Policy.
| Category |
|---|
| Communication platforms and systems |
| Compliance solutions |
| Customer relationship management platforms and solutions, including contract management |
| Data verification and enrichment services |
| Information and systems security-related services, such as security audits and penetration tests |
| Log management and performance monitoring and analytics |
| Marketing service providers and solutions |
| Payment processors and services |
| Product development |
| Product management and analytics, data analytics, and business intelligence services and tools |
| Professional services, such as legal, accounting, security, auditing and business consultation services |
| Project management, collaboration platforms and solutions, and integration and workflow automation |
| Sales analytics and engagement services and solutions |
| Webinar and event platforms and solutions |
